“Bilal was more upset today. I slowed things down, cleaned the water with him and gave him more time. His family shared that he had slept badly after a change in routine.”
Care, connected in the moment
Good care should not disappear into a note.
WellDash is not another dashboard reviewed after care. It brings the approved plan into the moment, helps workers confirm what happened and keeps the evidence connected for the team.
Approved support in the momentWorkers check and confirmOne record, shared appropriately
Water play · step 3Change from usualResponse · more timeSleep · contextWhat happened at home
Current approved support
Reduce pace, use the familiar clean-up sequence and offer processing time before the next prompt.
Reduce pace, use the familiar clean-up sequence and offer processing time before the next prompt.
Confirm this record
CQC Regulation 17Accurate, complete and up to date
MODSA consistent baseline for direct-care data
CQC AI principlesSupport human decisions—do not replace them
Data (Use and Access) ActInformation standards now reach IT suppliers
One record · four journeys
Start with the problem you carry.
The frontline sees one natural capture moment. Everyone else sees the view that helps them act—not another copy of the note.
I need the plan while I am supporting someone.
Speak naturally. See the relevant approved support. Confirm the record without translating the moment into forms.
For care workersI need to know how the plan is actually being lived.
See confirmed care moments against the relevant plan step, compare what was tried and review proposed changes while retaining clinical oversight.
For practitionersI need evidence without reconstructing the month.
The source record can support handover, review evidence, an owned action and a clear operational view.
For providersI need the person to remain visible inside the system.
Keep the person’s wishes and relevant context connected, with sharing shaped by their choices.
For people and familiesThe gaps behind the paperwork
The note is not the deepest problem.
The deeper gap is losing the path from what someone noticed, to what they did, to what happened next.
01
The moment-of-care gap
The relevant baseline, physical consideration or approved response is not available when support is being delivered.
02
The memory gap
What helped becomes prose or a message that the rest of the team cannot easily use.
03
The visibility gap
Plans, policies and evidence cannot show which approved guidance was active and what changed afterward.
04
The time gap
Managers and practitioners search, reconstruct and rewrite the same information after the moment has passed.
One care spine
From the plan to the moment—and back again.
Not seven separate systems. One shared care record whose useful views reach the people who need them.
Speak, type or show
Ordinary care language is enough. The original words, author and time remain attached.
Match it to the person
The moment is structured alongside the person’s baseline, current plan and relevant context.
Show approved guidance
The system retrieves the signed-off response. It does not improvise a new care direction.
Keep human judgement
The worker checks what the system understood and confirms what they observed and did.
Return evidence to the plan
Outcomes come together for review. Authorised people approve what becomes operational next.
One care moment · useful next steps
Every view follows the care.
The same confirmed record can support frontline work, practitioner review, provider action, family participation and commissioner assurance. Each view follows the care; none replaces it.
Role-based views share one connected care record.
Proposals remain proposals until an authorised person approves them.
Permission and consent determine what each audience can see.
What you can explore today
See the operating model. Help connect the next live pathway.
The demonstration shows how connected records serve each role. A defined pilot would connect frontline capture and approved-plan retrieval next.
Connected role views
See how one confirmed care record can serve care workers, practitioners, providers, families and commissioners using demonstration data.
Connect one care pathway
Test frontline capture, approved-plan retrieval, worker confirmation and governed evidence in a defined service workflow.
Expand under governance
Add relevant domains only where the person’s plan, professional oversight and evidence support them.
Regulatory direction · checked July 2026
Care records are becoming part of accountable care infrastructure.
We distinguish duties already in force from current guidance and proposals still under development.
Accurate, complete and up-to-date records
CQC Regulation 17 applies to paper and digital social care records.
Information standards now reach care IT suppliers
Data (Use and Access) Act powers came into force on 5 February 2026.
AI supports; humans decide
CQC expects oversight, transparency, safety, governance and accountability.
72-hour restrictive-practice reporting
Under further development for CQC-regulated mental-health hospitals only.
Transparent platform economics
Pay for the shared care platform. See AI usage separately.
The platform connects plans, permissions, structured records and useful views for each role. Model usage remains visible rather than hidden inside an unexpected bundle.
£7.50per supported person / monthAI usage calculated separately
The care moment is the beginning
Capture it once. Keep the person in it. Let the evidence travel.
Explore the role-based product, prepare an organisation workspace or talk through a small pilot.