Live
You do not have to change how you work to start
Most care software asks a service to switch its whole way of recording before it returns
anything at all. That is the wrong order, and it is why so many good systems die in
month three.
So the first version is deliberately narrow. Send in the records you already produce.
Get typed, person-specific evidence back. Ask the record questions and have it answer
from what it holds. Everything else in this section — the fade, the easier ask, the
typed context, the body-first override — describes what becomes possible as the record
gets richer, but none of it is a precondition for the first useful day.
Live
What ingestion actually does with a document
- It keeps the original. Every incoming document is held as a source in its own right, so any piece of typed evidence can be traced back to the page it came from. Evidence with no traceable origin is an assertion.
- It scrubs identity before it works. A targeted identity scrub runs over incoming text — a standing property of this system rather than a setting to remember.
- It types what is there and flags what is not. A retrospective note that names a behaviour and what came before it becomes typed evidence. A note that does not is not embellished into one. Gaps are flagged; nothing is invented to fill a field.
- It lands against the person. Evidence attaches to the individual it concerns, which is what turns a folder of documents into a record that can answer questions about someone.
The practical effect for a provider is immediate: the last two years of notes, letters
and incident forms stop being a filing system and start being evidence about a person.
Direction. Capture from video and from recorded meetings is designed and not yet shipped. Nothing on this page describes it as available.
Live
Talking to the record, in both directions
The second half of version one is conversation. It runs both ways, and the two directions
do different jobs.
- Speaking in. A carer says what happened and the words become a typed structured row — not a transcript filed under a date. The evidence was going to be spoken anyway, at handover if not to the record; this is simply the version that counts.
- Asking out. Put a question to the record, in writing or out loud, and get an answer built from this person’s own recorded evidence and their authored plan. Where the record is silent, the answer reports the silence instead of covering it.
- Honest about what was heard. When a spoken answer is cut off part-way, the conversation records that it was cut off. A wrong belief about what somebody heard is worse than repeating yourself — and in care, considerably worse.
Boundary. Asking the record is not asking for a clinical opinion. The answer assembles what is recorded; the judgement stays with the practitioner, and every escalation step is authored by a person and activated by a person.
The ladder
Why the fidelity ladder pulls upwards
Each rung is genuinely useful, and each one is bounded by what the rung below could not
hold. Saying so plainly is more useful than pretending the first rung is the whole
product.
- A document holds what somebody wrote down afterwards. That is real evidence, and it is shaped by how busy the shift was, how the form was worded, and what the writer thought mattered at the time.
- Speech holds the sentence. A carer describing the moment in their own words carries detail no form anticipated — and typed at the moment of speaking, that detail survives as evidence rather than as colour.
- The dials hold the response. Which cue was used, how much physical help, who actually did the task, what the hands were doing. Nobody writes that in a note, because nobody was asked — and without it there is no fade to date, no equivalence to check, no configuration to compare.
So the ladder is not an upgrade path invented for pricing. It is the honest statement that
the questions a funding panel asks — prove it works, prove it is least restrictive, prove
change is managed — can only be answered from the rung that recorded the answer.
For the report
What comes back out
- The care plan and the behaviour-support plan, assembled from the record rather than rewritten from it.
- The emergency documents — the evacuation plan and the ambulance grab sheet — built from the same substrate, so they are current by construction rather than by review date.
- The log book over any date range, incident-first when that is what the reader needs.
- Answers to questions, on demand, from the person’s own record — the part that turns a filing system into something a manager can interrogate the night before a review, and a practitioner can interrogate during one.
And the honest comparator for all of it is not a rival product; it is the commissioned
assessment and the hand-built panel submission that this evidence stands beside. That
comparison has its own note: storage or evidence.
FAQ
Questions, answered the way we answer them
Do we have to replace our current care system to start?
No. The first step is documents in and evidence out: you send the records you already produce — care notes, incident records, GP and clinic letters, existing plans, exports from whatever system you run — and they are read into the typed record. Nothing has to be switched off for that to be useful.
What happens to a document once it is sent in?
It is held as a source with its own identity, a targeted identity scrub runs over the text, and the content is read into typed evidence against the right person. The original stays attached, so every piece of typed evidence can be traced back to the document it came from.
Can we ask the record questions?
Yes — that is the second half of the first version. You can ask in writing or out loud and get an answer assembled from this person’s own recorded evidence and their authored plan. Where the record is silent, the answer says so rather than filling the gap.
What can documents alone not give us?
Fidelity. A document contains what somebody chose to write down after the event, in whatever detail the shift allowed. It cannot contain the cue rung that was used, who actually performed the task, or what the hands were doing — because nobody was asked. Retrospective text gives real evidence with real limits, and the limits are the reason the capture layer exists.
Is this the same as an ambient scribe?
No. An ambient scribe turns speech into a note. Here the speech becomes a typed row in a behaviour grammar — form, parallel function hypotheses, the response configuration, who did it, before and after — with the carer’s own words preserved beside the tokens. The modality is the same; what the modality produces is not.
Where does the evidence end up?
In the documents somebody has to produce anyway: the care plan, the behaviour-support plan, the emergency plans, the log book over any date range. They assemble from the same record the shift is running, and a field nobody recorded prints as a gap rather than a guess.
Read next
What the evidence becomes
- The four pillars — the grammar the capture layer types into.
- Storage or evidence — the five premises, and what the computed evidence is standing beside.
- Body first — the safety spine that runs from the first document onwards.